Refund & Cancellation Policy
Last updated: 17 May 2026
Summary: contact support quickly if you ordered the wrong edition, did not receive delivery, or need help with a collector order. This policy should be reviewed before wider launch.
Digital delivery
Where a product includes immediate digital content, delivery may begin soon after order review. If you request or accept immediate digital delivery, cancellation rights may be lost once the digital content has been supplied or access has begun.
Before delivery begins
If you contact support before digital content is delivered or collector fulfilment has started, the order can usually be reviewed for cancellation or correction.
After delivery begins
Once digital content has been delivered, refunds are not automatic. Support will still review non-delivery, duplicate purchase, technical failure, wrong-edition, or exceptional cases.
Collector and prestige editions
Limited collector editions may involve special handling or made-to-order fulfilment. Refunds, corrections or cancellations are assessed based on whether fulfilment has started, whether the item has shipped, and whether there is damage, non-delivery or a material order error.
How to request help
Email support@deardonaldbook.com with your name, order email, edition purchased, date of purchase, and a clear description of the issue. Do not send card details by email.